Well, people will now have to think twice before mocking Pinoys' use of the English language.
 
The Philippines was named the world’s best country in business English proficiency, even beating the United States, according to a recent study by GlobalEnglish Corporation.
 
GlobalEnglish has released early this month the results of its annual Business English Index (BEI), the only index that measures business English proficiency in the workplace.
 
For 2012, results showed that from 76 represented countries worldwide, only the Philippines attained a score above 7.0, "a BEI level within range of a high proficiency that indicates an ability to take an active role in business discussions and perform relatively complex tasks."
 
“This is particularly interesting because the Philippines, a country with one-tenth of the population of India, recently overtook India as a hub for call centers. Over 400,000 Filipinos are now employed in call centers, roughly 50,000 more than in India,” the study said.
 
The Philippines, which scored 7.11 and the lone country in the intermediate level, were joined by Norway (6.54), Estonia (6.45), Serbia (6.38) and Slovenia (6.19) in the top five.
 
GlobalEnglish noted that a country’s business English capability is an indicator of its economic growth and business success.
 
“It is not surprising that both the Philippines and Norway—the only two countries in the top five in both 2011 and 2012—are improving their economies, based on the latest GDP data from the World Bank,” it added.
 
Meanwhile, struggling economic powers (Japan, Italy and Mexico) and fast-growth emerging markets (Brazil, Columbia and Chile) scored below a 4.0 in business English proficiency, placing them at a disadvantage when competing in a global marketplace, the study said.
 
It also pointed out that shifts in global talent have put even English-speaking countries at risk.
 
“Surprisingly the BEI score for global workers in the U.S. declined from 6.9 to 5.09 since the original 2011 BEI benchmark, which is attributed to a majority of test takers being foreign-born engineers and scientists,” the report said.
 
Rest of the world ranked beginner and basic level

Based on a scale of 1-10, the average 2012 BEI score across 108,000 test takers around the world is 4.15 which is lower than last year’s 4.46.
 
Nearly four out of 10 (38.2 percent) global workers from 76 countries were ranked as business English beginners, meaning that, on average, they can’t understand or communicate basic information during virtual or in-person meetings, read or write professional emails in English or deal with complexity and rapid change in a global business environment, the study said.
 
Meanwhile, the majority of global workers (60.5 percent) from the represented countries scored between a 4.0 and 7.0, below an intermediate level, indicating an inability to take an active role in business discussions or perform relatively complex tasks such as presentation development and customer or partner negotiations, it added.
 
GlobalEnglish stressed that the 2012 BEI which showed a lack of business English proficiency is threatening the productivity of companies, industries and country-specific economies this year.
 
“Poor Business English skills are bad for global businesses and this year’s Business English Index suggests that many companies will be hard-pressed to achieve their desired performance goals during 2012,” said Tom Kahl, GlobalEnglish President.
 
“Addressing English skills gaps and ensuring that employees can immediately perform at the necessary proficiency level should be viewed as a strategic imperative for multinational businesses, as Enterprise Fluency, the ability to seamlessly communicate and collaborate within global organizations, can deliver significant financial upside,” Kahl added.
 
Headquartered in Brisbane, California, GlobalEnglish works with multinational companies – including Cisco, Procter and Gamble, HSBC, Phzer – to support performance in business English across the workforce around the world.

Here's the list of the 10 best and worst countries in the world for business English proficiency based on GlobalEnglish's 2012 BEI:

10 Best Countries:
Philippines
Norway
Serbia
Slovenia
Australia
Malaysia
India
Lithuania
Singapore
Canada

10 Worst Countries:
Armenia
Cote d'Ivoire
Taiwan
Honduras
Columbia
Chile
El Salvador
Saudi Arabia
Israel
Brazil

SOURCE:  http://ph.news.yahoo.com/ph--world-s-best-country-in-business-engli...

UPDATE: Post on December 28, 2012

The PH Model for Learning English

BANGKOK, Thailand - Never in man's history has the demand for the English language been this great. It has become an indispensable commodity around the world. Globalization, of course, has been one of the main catalysts behind this phenomenon.

It is not uncommon nowadays, for instance, for two individuals of different nationalities to troubleshoot technical problems or place orders in an instant despite the geographical differences that divide them.

California-based Mark only needs to dial a toll-free number to get directed to Manila-based call center agent Geoffrey who takes his call for tech support and asks him some preliminary questions. In a few minutes, Mark gets satisfied with Geoffrey's customer support service. Meantime, Geoffrey waits for another call that may come from the UK or any part of the English-speaking countries.

This scenario has become a 24-hour, 7-day-a-week routine, making it a way of life for many Filipinos in major urban centers in the Philippines.

In a recent study involving the Business English Index (BEI), the only tool that measures business proficiency in English in the workplace, the Philippines surfaced as the world's best country in business English proficiency, even besting the US.

The 2012 results demonstrated that out of the 76 countries that participated in the study, the Philippines was the only country that went above 7.0, “a BEI level within range of a high proficiency that indicates an ability to take an active role in business discussions and perform relatively complex tasks.” This came out even as the Philippines has been reported to have overtaken India as the international hub for call centers.

Phenomenon

But how did this phenomenon start? What has made the 20-year-old call center industry in the Philippines successful? Can other non-native speaking countries learn from the Philippine experience? A number of reasons have been cited, but the Filipinos’ competence in the English language tops the list.

In GlobalEnglish Corporation's BEI study, skills such as taking participatory roles in business-related conversations or carrying out relatively complex responsibilities are highly prized. GlobalEnglish also implied that other more basic skills such as being able to “understand or communicate basic information during virtual or in-person meetings, read or write professional e-mails in English or deal with complexity and rapid change in a global business environment” were accounted as well.

Tom Kahl, GlobalEnglish president, noted that being able to convey ideas with ease and work with others within a multinational setting help boost an organization’s finances. The study revealed that the 7.11 score of the Philippines, the only country reaching the intermediate level, may help explain why the country’s economic condition has improved, placing it in the Top 5 in the 2011 and 2012 World Bank GDP data.

Aside from those cited by GlobalEnglish, an executive from an American company outsourcing customer service calls to a Philippine-based call center underscored the value of knowing how to use certain phrases and idioms.

The edge

It may seem fairly basic, but it counts as another factor why English-speaking Filipinos are highly preferred over their Indian counterparts. This may be correlated to a person’s vocabulary and grammar being central to his success or failure in every communication.

In Barry Tomalin’s “India Rising: The Need for Two Way Training,” he cited vocabulary and grammar use as a source of pressure for Indian call center agents. They tend to use “long, indirect questions, which prolong the exchange. Done out of politeness, it can actually be counterproductive as it draws out the exchange beyond what is necessary.”

The use of some words, such as “prepone” instead of saying “bring forward,” or “I will bring the needful” instead of saying “I'll do what is needed,” which may not be clear to multinational clients, further causes miscommunication. In short, knowing standard expressions offers a huge pay-off.

To become effective users of any language, one has to understand also the culture within which the language is used. Braj Kachru, a well-known linguist dubbed the “father” of World Englishes, once said that language and culture are intertwined.

To know and understand any language, one has to know and understand its culture as well. In the case of Filipinos, this does not seem to be a daunting task at all. The Philippines has long been prepared for this. With a century-old history of having been exposed to anything American, the Filipinos are more familiar with Western practices than other Asians.

This criterion might be frowned upon by other non-native English-speaking countries for fear of dampening their people’s sense of nationalism. Of course, for a non-native speaker of English to successfully know and understand the target language, he does not necessarily have to embrace the same set-up Filipinos have.

One practical advice Filipinos offer is that the support system to learn any language at the very least should be present. This means having a ready access to the English language inside and outside the classroom anytime.

External support

In the Philippines, most signages and outdoor billboards are in English, there is a proliferation of Hollywood films in cinemas and American sitcoms on TV – without sub-titles in Filipino, official government documents are in English, as are nearly half of the local songs recorded (even as Top 40 songs from the US enjoy extensive airplay).

Parents use the English language with their children even before they go to school. Middle- to upper-class members of society use English when on the phone, when they e-mail, and when they chat. All these, they say, have never threatened their sense of patriotism, as patriotism – they argue – is what lies in one’s heart and soul.

With the ASEAN Economic Community starting in 2015, member-states are now busy preparing for the integration. Inasmuch as people are looking forward to enjoying the opportunities that the community-building will offer, it also brings with it challenges.

One of these is the people’s need to become competent players not only in their own countries, but also within the region. With competence closely tied to a worker’s communication skills, non-native speakers of English are faced with questions propelling them to reflect on whether they are as good or better than their counterparts in neighboring countries.

In the midst of all these, the Philippine experience may not necessarily be a perfect language learning model to the peoples of ASEAN. However, somewhere along the country's journey in making its citizens communicatively competent, perhaps some lessons can be picked up and put to good use. - Rappler.com

Analiza Perez-Amurao teaches research and writing courses at the Humanities and Languages Division of Mahidol University International College in Thailand. A finalist in the SEAMEO-Australia Press Award 2010, she holds a Postgrad Diploma in TESOL from RELC-Singapore and an MA in English Language and Literature Teaching from the Ateneo de Manila University. She is currently pursuing her PhD in Multicultural Studies at Mahidol University. Visit her website at www.analizaperez-amurao.com. Follow her tweets: @analiza_amurao.